Shipping & Returns

Shipping Policy

All of our jewellery is handmade to order, so please allow 5 weeks for UK shipping and 5-7 weeks for International orders.

All of our orders are sent with Royal Mail, first class signed forwhich usually takes 1-3 working days to deliver following dispatch.

International deliveries are sent with Royal Mail shipping at £15. 

Please note that some international shipments are still suffering from delays of 2-3 weeks.

Returns

As a small business, we will not cover postage costs for any returns.

Orders from the Freedom Collection are eligible for refunds. Please email info@tygerbythetail.co.uk before returning, and quote your name and order number in the return package. 

However, for custom items we do not accept returns, refunds or resizing as they are personally made for each customer and take a long time to do so!

WE DO NOT OFFER RESIZING - so please make sure you measure your size correctly. Alternatively, our sterling silver rings are easily resized by a jeweller but we do not offer this service.

Gold plating

The 18ct gold plated rings will tarnish over time if worn in water etc. Please note that we will not replace the item if the colour has faded. Take care by removing the jewellery before coming into contact with water. 

 

Return Address:

Tyger by the Tail, Lwr Bupton House, Hilmarton, Calne, Wiltshire, SN11 8SZ