FAQs

Each custom piece is lovingly handcrafted by our skilled artisans. Please allow up to 5 weeks for creation before shipment.

Many of our orders are gifts, so during peak periods (like Christmas) we aren’t able to prioritise everyone. If your order is urgent, please email us at info@tygerbythetail.com — in some cases we may be able to fast-track your order for an additional fee.

Please email info@tygerbythetail.com as soon as possible. We can’t guarantee changes once an order has been placed, but if you contact us early enough, we’ll do our best to accommodate.

Because each piece is handmade, we sometimes open preorders to help manage demand while maintaining quality. The expected shipping date will always be clearly stated on the product page. We truly appreciate your patience as we scale.

Simply reach out to info@tygerbythetail.com within 14 days of receiving your order to arrange a return or exchange.

Please allow 2 days for order processing. For UK orders: Sent via Royal Mail Tracked 48 (2–3 working days). For International orders: Sent tracked with Royal Mail. This typically takes 3–5 working days within Europe and 5–7 working days worldwide. Delivery times may vary, so please keep an eye on your tracking link.

All products are covered by a 2-year warranty against manufacturing defects. Please email info@tygerbythetail.com with details, and we’ll be happy to help. For gold vermeil items, replating is assessed case by case — contact us to discuss options.