Returns & Exchanges

We ask that all returns and exchange requests are submitted within 14 days of receiving. We do not accept late returns/exchanges.

Customers are responsible for return postage costs. For UK orders, we will cover the cost of sending your exchange item. We are unable to offer exchanges on international orders. If you are based outside the UK, please return the original item for a refund and place a new order for your preferred item.

To make a return or exchange:
•⁠  ⁠Submit your request through our Returns Portal.
•⁠  ⁠Return your item(s) using the label provided.
•⁠  ⁠Ensure all items are unworn and in perfect condition.
•⁠  ⁠Once your return arrives, it will undergo a quality check.
•⁠  ⁠If approved, we will notify you and process your refund or exchange. Please note that original shipping costs are non-refundable.
•⁠  ⁠Please allow up to seven days for your return to be processed.

All returns must be registered through our Returns Portal.

For custom items we do not accept returns or refunds as they are personally made for each customer. (Unless there is a mistake with the order, then please email hello@tygerbythetail.co.uk)

Please ensure you provide the correct ring size as this cannot be altered. We offer ring resizing at a cost to the customer.

Warranty:

We offer a 2 year warranty on products with manufacturing defects and other faults. Please reach out on hello@tygerbythetail.co.uk and we can arrange a product replacement. Re-plating for gold vermeil pieces will be assessed on a case by case basis and is not guaranteed, so please take care of your gold pieces!